Facilities

Wheelchair users will be directed to the balcony, near the stage (either side) and we have lift access to get here and O2 Institute2 Birmingham. Our stalls area has three small steps. 

Just so you know, e-cigarettes and vapes are not permitted, please see our FAQs for details.

There aren’t any lowered areas at our bars, unfortunately but there are bars throughout and our bar staff will be happy to assist you with any service you may need. 

Our box office doesn’t have a lowered counter unfortunately, so we ask that you speak to our staff upon arrival will happily assist you. All ticket orders will be processed in advance and advised prior to the show, so please bring all your booking information with you.

Please let any staff members know if you need assistance for our cloakroom facilities when you arrive and they can help you in both stalls and the upper level and rooms. 

On ground level and the second floor (balcony and O2 Institute3 Birmingham), there are accessible toilets controlled by a RADAR keywhich staff will provide access to if needed. Other toilets are available in the same area and upper levels and venues. 

We have a medics room at ground level, if you require any assistance or a private area at any point, please just speak to a member of our staff. Any particular requirements can of course be asked in advance. Just get in touch.

If there is merchandise for sale, it is usually found in the foyer, near the entrance so please ask our staff if you need any assistance.