Accessibility

We also accept the Access Card. It’s not compulsory, but it means you won’t have to provide repeat details every time you book, and lets us know about any support or facilities you’ll need when you visit.

If you don’t have one, you can complete one of our booking forms, just download it here, call, or email if you’d like us to send one by post.

With your say-so, we can add your access requirements to our internal database - for up to three years - and that way we’ll know what they are without you having to repeat them when you book with us again. Just fill it in and send it back with the supporting documents within seven days of your booking. 

You have our absolute guarantee the information you supply is confidential and for the purpose it’s provided only. 

Booking tickets

If you are a wheelchair user, please get in touch to book tickets by phone, call us between 12pm and 4pm, Monday to Friday on +44 (0)770 400 1028 or email us with any access or personal assistant requirements you may have. 

If you have any other requirements you think we should know about, or need a companion to attend, please book your ticket(s) with Ticketmaster and then get in touch with us as soon as you can, preferably within 24 hours please. 

You can also contact us through Next Generation Text Service by 18002 +44 (0)770 400 1028.

Companion ticket

If you need a ticket for a companion or personal assistant, please just let us know when you book. We offer one companion ticket, free of charge, to provide support you need and additional assistance in the event of an emergency evacuation. 

So you know, proof of eligibility will be required. 

Alternatively, if you have an Access Card please provide your full name and the card number. 

Our full Essential Companion Policy can be found here.

Box office

Our box office doesn’t have a lowered counter unfortunately, so we ask that you speak to our staff upon arrival will happily assist you. All ticket orders will be processed in advance and advised prior to the show, so please bring all your booking information with you.

Just visit Venue Info for all travel details and accessible options for getting to us.

Your visit

If you need assistance, let us know in advance and someone will meet you at the front doors of O2 Institute Birmingham, just ask a member of our front of house staff to show you the way. We’d recommend arriving about 15 minutes before doors open, just to make things easier. 

With any other access requirements, please let us know in advance and if you require a seat, our staff will assist. We have a lift to upper levels, so if you are unable to use the stairs, please get in touch.

Wheelchair spaces

These are available when you book, but they’re limited on a first come, first served basis. 

Viewing area

We understand that you want to be with your friends, but due to space limitations, we many are only able to allow you and your companion into an accessible area and cannot always guarantee seated options. 

Your visit

If you need assistance, let us know in advance and someone will meet you at the front doors of O2 Institute Birmingham, just ask a member of our front of house staff to show you the way. We’d recommend arriving about 15 minutes before doors open, just to make things easier. 

With any other access requirements, please let us know in advance and if you require a seat, our staff will assist. We have a lift to upper levels, so if you are unable to use the stairs, please get in touch.

Braille or large print material

If you need braille or large print material, please let us know in advance by contacting us by email or call +44 (0)770 400 1028. 

Guide and assistance dogs

Guide and hearing assistance dogs are welcome, just be sure to let us know when you book.

We can discuss suitable locations where your dog can stay throughout the show. Alternatively, if you would like your dog to be looked after, we'll arrange for someone to meet you at the entrance and guide you to your seat. Dogs will be looked after throughout the event in a quiet location with somewhere to lay with a bowl of water.

*We recommend bringing hearing protection for your dog please. 

Auditorium

Wheelchair users will be directed to the balcony, near the stage (either side) and we have lift access to get here and O2 Institute2 Birmingham. Our stalls area has three small steps. 

Just so you know, e-cigarettes and vapes are not permitted, please see our FAQs for details.

Toilets 

On ground level and the second floor (balcony and O2 Institute3 Birmingham), there are accessible toilets controlled by a RADAR keywhich staff will provide access to if needed. Other toilets are available in the same area and upper levels and venues. 

Bar service

There aren’t any lowered areas at our bars, unfortunately but there are bars throughout and our bar staff will be happy to assist you with any service you may need. 

Cloakroom

Please let any staff members know if you need assistance for our cloakroom facilities when you arrive and they can help you in both stalls and the upper level and rooms. 

Medical room and emergencies 

We have a medics room at ground level, if you require any assistance or a private area at any point, please just speak to a member of our staff. Any particular requirements can of course be asked in advance. Just get in touch.

Customers with medical requirements 

Should you need to bring food or drink to manage a medical condition, or bring medicines or medical equipment with you, just get in touch.

Merchandise

If there is merchandise for sale, it is usually found in the foyer, near the entrance so please ask our staff if you need any assistance.

Strobe lighting

Most shows and events now use strobe lighting and smoke effects, but we’ll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.

Hopefully, but if we’ve missed anything, do try our FAQs or just get in touch.